Cancellation policy

If a full payment has been made
Guests will receive:
• a 50% refund of the total cost if they cancel at least eight weeks before the start of
the holiday; or
• a 25% refund of the total cost if they cancel at least four weeks before the start of
the holiday.
If a deposit has been paid/ split payments
If the guest cancels or the balance is not paid on time, the booking deposit cannot be
refunded.
If the balance payment is not received at least two weeks before the holiday starts, the
booking will be automatically cancelled.
If the guest has paid the full balance, they will receive:
• a 50% refund of the total cost if they cancel at least eight weeks before the start of
the holiday; or
• a 25% refund of the total cost if they cancel at least four weeks before the start of
the holiday.